§ 12-21. Reference manuals.

Each of the technical and administrative reference manuals described below will further describe the implementation of certain technical and administrative aspects of this article. Each reference manual is hereby incorporated into and made a part of this article and shall be updated in accordance with section 12-27 herein, "Reference manual revision procedure" of this article. Reference to these manuals is made herein by the title or ordinance section and letter identifier stated below, i.e., 6(A) [12-21(a)], 6(B) [12-21(b)], etc., as determined appropriate.

(a)

Utilities Administration Manual: This manual contains the procedures and policies that have been established by PCU for the administration of its utility system, including the following:

(1)

Processing of new connections, deposits, disconnections, transfers, name changes, disconnections for seasonal absence, adjustments, and terminations:

(2)

Connection charge calculation and reassessments;

(3)

Processing and administering payments (walk-in, mail, telephone, bank drafting, IVR, and internet), bulk service late charges, liens and remedies for nonpayment of utility service and returned checks;

(4)

Installation of permanent and temporary water meters and irrigation meters, changes in meter size, relocations of meters, obscured meters, and meter testing; and

(5)

Procedures governing meter reading requirements, schedules and rates, connection charges, and bulk rates. The rate and charge schedules shall be established from time to time by a separate resolution adopted by the BOCC. This manual shall contain the legal descriptions in text and map for each of the six (6) PCU regional utility service areas and the connection fee calculation methodology that is to be utilized to determine connection charges.

(b)

Utilities Standards and Specifications Manual: This manual describes the minimum acceptable standards and specifications that have been established by PCU for the design and construction of wastewater collection and transmission systems and potable water and reclaimed water distribution and transmission facilities to be served by or owned, operated, and maintained by PCU and as otherwise intended by this article. This manual establishes procedures and requirements for coordination through the review process of plans for developments that intend to utilize PCU potable water, reclaimed water, or wastewater service. This manual delineates the processes for submittals, reviews, approvals, and acceptance of potable water, reclaimed water, and wastewater systems and facilities to be served by or owned, operated and maintained by PCU.

(c)

Utilities Cross-Connection Control Policy Manual: This manual describes the program and policy that has been established by PCU to meet the requirements of all applicable federal, state, and local water regulations relating to the prevention and elimination of cross-connections and backflow in all PCU public potable water systems. Specifically, the purpose of this program is to protect the PCU potable water supply from possible contamination by isolating, at the point of the customer's water service connection to the PCU water system, such contaminants or pollutants that could backflow or back-siphon into the public system, and to eliminate any actual or potential cross-connection between the PCU system and other water sources of unsafe or unknown quality.

(d)

Reclaimed Water Policy Manual: This manual describes the program and policy that has been established by PCU to meet the requirements of all applicable federal, state, and local regulations regarding reclaimed water and its availability for irrigation purposes and other authorized nonpotable uses in certain areas of Polk County where it is determined by PCU that the construction of a reclaimed water distribution system is necessary, practical, and beneficial, and for the regulation thereof.

(e)

Industrial Wastewater Pretreatment Policy Manual: This manual describes the program and policy that has been established by PCU to meet the requirements of all applicable federal, state, and local regulations regarding requirements for its wastewater customers to utilize in order to prevent the introduction of pollutants into the wastewater system that could interfere with the normal operation of the system, contaminate the resulting residuals, or pass through the system into receiving waters or the atmosphere. In addition, this program seeks to ensure the quality of the treated wastewater and residuals in order to provide high quality products for reuse and recycling in compliance with applicable federal, state, and local regulations.

(f)

Utilities Water Conservation Policy Manual: This manual describes the program and policy that has been established by PCU to meet the requirements of all applicable federal, state, and local regulations to promote the most efficient and beneficial use of the PCU's water resources with a combination of educational, financial, operational and regulatory initiatives, without lowering the quality of service to PCU customers. The program includes specific water conservation plans for each regional utility service area as follows:

(1)

Central Regional Utility Service Area (CRUSA).

(2)

East Regional Utility Service Area (ERUSA).

(3)

Northeast Regional Utility Service Area (NERUSA).

(4)

Northwest Regional Utility Service Area (NWRUSA).

(5)

Southeast Regional Utility Service Area (SERUSA).

(6)

Southwest Regional Utility Service Area (SWRUSA).

(g)

Utilities Fats, Oils, and Grease Policy Manual: This manual describes the program and policy that has been established by PCU to meet the requirements of all applicable federal, state, and local regulations in order to prevent the introduction of fats, oils, and grease into PCU's wastewater system from its wastewater customers that could interfere with the normal operation of the system or result in overflow discharges of wastewater into receiving waters and the environment.

(Ord. No. 10-081, § 6, 12-1-10)