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 Polk County
 Code of Ordinances
 Chapter 4.4. CABLE COMMUNICATION SYSTEMS

  § 4.4-16. Service requirements.  

Latest version.

  • (a)

    Throughout the term of this franchise, the franchisee shall:

    (1)

    Maintain all parts of its system in good condition in accordance with standards generally observed by the cable television industry. Sufficient employees shall be retained to provide safe, adequate and prompt service of all its facilities. The performance of the franchisee's cable television systems shall meet the technical standards set forth in the Federal Communications Commission Rules and Regulations as those standards may apply from time to time.

    (2)

    Maintain a business office in the county, to which subscribers may telephone without incurring toll charges. This office shall be open during all business hours and shall be operated so that complaints and requests for repairs or adjustments may be received by telephone at any time any signals are being broadcast.

    (3)

    Dispatch personnel shall investigate all service interruption complaints within twenty-four (24) hours and strive to resolve such complaints as promptly as possible. Service shall be interrupted only for good cause. Insofar as possible, service interruptions shall be preceded by notice, be of brief duration, and occur during minimum viewing hours.

    (4)

    Permit the board or its appointed delegate to inspect and test its equipment and facilities upon twelve (12) hours' notice.

    (5)

    Maintain a complete list of all complaints received and the measures taken to resolve them. This list shall be available to the board or its delegate upon request.

    (b)

    In the event that a complaint or dispute about cable television service is not resolved by the franchisee, it may be submitted to the board by the complainant in writing and shall contain:

    (1)

    The name and address of the complainant;

    (2)

    The name of the cable system against which the complaint is made; and

    (3)

    A complete statement of facts upon which the complaint is based, and

    (4)

    A description of the complainant's efforts to resolve the complaint with franchisee.

    Upon receipt of any complaint, the board or its designee will forward a copy to the franchisee. Within such time as may be prescribed by the board, the franchisee may file a written statement in response to the complaint. The board shall then have the power to make any further investigation of the complaint it deems desirable, to conduct a public hearing on the complaint if it deems such hearing to be desirable, and to resolve the issues raised by the complaint.

(Ord. No. 73-6, § 15)